Warranty
Return Policy
Items may be returnable for a refund, exchange or credit as long as they are returned within 15 days of receipt, are unused and are in their original and undamaged packaging. Non-defective returns will be subject to restocking fee of 20% plus shipping. No returns are accepted after 15 days.
Items may be returned for refund, replacement or repair, subject to Forward Day LLC restrictions. All product returns must have a Return Merchandise Authorization [RMA] number issued by Forward Day LLC. Contact Forward Day LLC for a RMA number.
Note:
You must obtain a Return Authorization Number to return an item. All merchandise returns are subject to inspection. All merchandise returns not suitable for resale will not be accepted.
Return Shipping
All items must be shipped freight prepaid by the purchaser.
Technical Support
Many product problems can be resolved with technical assistance from the distributor from whom you purchased your unit. Please refer technical support questions to the distributor. If you receive an unsatisfactory response from the distributor, please contact Forward Day LLC.
Warranty Support
Should your item require warranty service or is missing parts, please refer to the warranty information enclosed with your purchase.
Shower Bay Forward Day LLC
ATTN: Returns Processing
2900 Research Park Drive
Soquel, CA, 95073
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