Return Policy

Items may be returnable for a refund, exchange or credit as long as they are returned within 15 days of receipt, are unused and are in their original and undamaged packaging. Non-defective returns will be subject to restocking fee of 20% plus shipping.  No returns are accepted after 15 days.

Return Merchandise Authorization

Items may be returned for refund, replacement or repair, subject to Forward Day LLC restrictions. All product returns must have a Return Merchandise Authorization [RMA] number issued by Forward Day LLC.  Contact Forward Day LLC for a RMA number.

You must obtain a Return Authorization Number to return an item. All merchandise returns are subject to inspection. All merchandise returns not suitable for resale will not be accepted.

Return Shipping

All items must be shipped freight prepaid by the purchaser.

Technical Support

Many product problems can be resolved with technical assistance from the distributor from whom you purchased your unit.  Please refer technical support questions to the distributor.  If you receive an unsatisfactory response from the distributor, please contact Forward Day LLC.

Warranty Support

Should your item require warranty service or is missing parts, please refer to the warranty information enclosed with your purchase.

Shower Bay Forward Day LLC
ATTN: Returns Processing
2900 Research Park Drive
Soquel, CA, 95073

Forward Day LLC owns and operates www.showerbay.com.  Forward Day uses Google Analytics to collect visitor data and analyze traffic on our site.  This information helps us understand customer interests and helps us improve our website.

When you visit our site, the pages that you look at, and a short text file called a “cookie,” are downloaded to your computer.  A cookie is used to store small amounts of information, such as what website you came from to get here, how long you stay, what kind of computer you’re using, and your IP address.  However, the cookie does not contain any personally identifying data.

This tracking information is collected for to help us understand the kind of people who come to this site and what content they’re reading.  This allows Forward Day to make better decisions about design and writing on www.showerbay.com.  It also allows us to create aggregate statistics about the number of visitors this site receives and browsers being used.  Again, no personally identifying data is included in this type of reporting.

Google Analytics will not associate your IP address with any other data held by Google, nor will Google link an IP address with the identity of a computer user.  Furthermore, Forward Day will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information via a fill-in form on our website.

Depending on the web browser that you use, you can set your preferences to block/refuse cookies, and/or notify you before they are placed.  We do not sell, give, or trade the statistics they store to any third parties for data-mining or marketing purposes.